Job Opportunities: LA-Based NMS Has Two Openings

New Media Strategies (NMS) has two social media job opportunities:

Community Manager, Engagement, LA-based

REPORTING STRUCTURE: Reports directly Supervisor/Senior Supervisor, Engagement

POSITION DESCRIPTION: The Community Manager, Engagement is responsible for the following duties:

OVERALL

  • Responsible for Community Management and execution on behalf of NMS Clients across platform
  • Follows NMS processes and protocols to ensure “Best In Class” engagement
  • Develops industry/vertical expertise as needed and leverages Engagement knowledge and experience to be a recognized Engagement expert

THE CAMPAIGN/WORK

  • Demonstrates an understanding of client campaigns and associated goals; works closely with Account to ensure that all questions are addressed and all relevant campaign materials are obtained
  • Acts as “the steward” for our clients’ brands across social platforms, ensuring that the correct brand voice is utilized 100% of the time and that all messaging is consistent with the client goals and direction
  • Participates in client calls/meetings as Engagement expert and Community Manager
    • Responsible for following NMS Best Practices and Protocols within platform
    • Work with appropriate Engagement leadership to develop, build and implement social media campaigns across platforms and events
    • Listens to, manages and cultivates online dialogue about our clients and specific brands
    • Responsible for building audience within platform, planning and developing shareable content, participating and building relationships directly with fans and influencers, keeping the community engaged, and providing ongoing metrics tracking and optimization recommendations
    • Develops platform specialization and provides informed strategic recommendations, leveraging online pulse to develop insights that drive program and messaging ideation
    • Escalate issues where warranted, manage the platforms (daily messaging/responses/clean up), and are responsible for insights reporting

THE EXPERTISE

  • Become a student of our clients verticals, their competitors, business objectives/goals and social presence to provide consultation on:
    • Most effective engagement strategies and techniques
    • Competitive activity within the platforms
    • Thought leader activity within the platforms
    • Industry news, development within existing platforms and new emerging platforms
    • Social Media forecasts and trending
    • Best practices/POVs
    • Consistently well-versed in the social media landscape; educated in all current social platforms and new/on-the-horizon platforms with knowledge consisting of, but not limited to:
    • functionality of platform
    • benefit (or lack thereof) to NMS clients
    • competitive presence on each platform
    • ideas in which to increase client presence on each platform
  • Demonstrates a thorough understanding of the client campaign and client goals, and develops engagement skill set
  • Has an advanced understanding of social media platforms and strategies utilized for campaign deliverables and goals
  • Is fluent in written and spoken Spanish

THE TEAM

  • Mentors new Engagement team members to bring them up to speed quickly and ensure that they are able to drive efficiencies and performance excellence
  • Collaborates with team Supervisors/Managers to drive toward practice mission and goals

NMS

  • Participates in corporate initiatives
  • Participates in NMS Center of Excellence programs

To apply, visit the Careers section of the NMS website.

Supervisor, Engagement – LA-based

REPORTING STRUCTURE: Reports directly to Manager/Senior Manager, Engagement

POSITION DESCRIPTION: The Supervisor, Engagement is responsible for the following duties:

OVERALL

  • Responsible for senior level Community Management and Oversight for top NMS clients within vertical expertise
    • Follows NMS processes and protocols to ensure “Best In Class” engagement
    • Develops industry/vertical expertise as needed and leverages Engagement knowledge and experience to be a recognized Engagement expert

THE CAMPAIGN/WORK

  • Responsible for developing/reviewing all editorial content for deployment across platforms
  • Responsible for review and approval of content via Hootsuite for assigned clients
  • Demonstrates an understanding of client campaigns and associated goals; works closely with Account to ensure that all questions are addressed and all relevant campaign materials are obtained
  • Acts as “the steward” for our clients’ brands across social platforms, ensuring that the correct brand voice is utilized 100% of the time and that all messaging is consistent with the client goals and direction
  • Participates in client calls/meetings as Engagement expert and Community Manager
    • Responsible for following NMS Best Practices and Protocols within platform
    • Work with appropriate Engagement leadership to develop, build and implement integrated social media campaigns across platforms and events
    • Responsible for building audience within platform, planning and developing shareable content, participating and building relationships directly with fans and influencers, keeping the community engaged, and providing ongoing metrics tracking and optimization recommendations
    • Develops platform specialization and provides informed strategic recommendations, leveraging online pulse to develop insights that drive program and messaging ideation
    • Escalate issues where warranted, manage the platforms (daily messaging/responses/clean up), and are responsible for insights reporting
    • Responsible for client-ready final drafts of all platform reporting, for review by Engagement Managers, Directors, and VPs
    • Responsible for quality and accuracy of all Engagement deliverables

THE EXPERTISE

  • Become a student of our clients verticals, their competitors, business objectives/goals and social presence to provide consultation on:
    • Most effective engagement strategies and techniques
    • Competitive activity within the platforms
    • Thought leader activity within the platforms
    • Industry news, development within existing platforms and new emerging platforms
    • Social Media forecasts and trending
    • Best practices/POVs
    • Consistently well-versed in the social media landscape; educated in all current social platforms and new/on-the-horizon platforms with knowledge consisting of, but not limited to:
    • functionality of platform
    • benefit (or lack thereof) to NMS clients
    • competitive presence on each platform
    • ideas in which to increase client presence on each platform
  • Demonstrates a thorough understanding of the client campaign and client goals, and develops engagement skill set
  • Has an advanced understanding of social media platforms and strategies utilized for campaign deliverables and goals
  • Writes blog posts for relevant Engagement specific topics
  • Has written and spoken Spanish ability

THE TEAM

  • Mentors new Engagement team members to bring them up to speed quickly and ensure that they are able todrive efficiencies and performance excellence
  • Collaborates with team Supervisors/Managers to drive toward practice mission and goals
    • Conveys feedback and relevant client/campaign/competitive/industry focused information to team and account/department management to facilitate Knowledge Sharing best practices
    • Collaborates with Engagement Leadership Team to drive toward practice mission and goals

NMS

  • Participates in corporate initiatives
  • Participates NMS Center of Excellence programs

To apply, visit the Careers section of the NMS website.

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