Loving Your Customers: Social CRM is Making It Actually Happen! – Guest post by Dr. Natalie Petouhoff

Loving Your Customers: Social CRM is Making It Actually Happen! by Dr. Natalie Petouhoff Without customers there isn’t a business. Yet companies often operate like the customer isn’t a priority. In comes social media and changes everything. How a company treats customers is no longer behind the wall. It used to be just between the customer and […]

Feb. 21 Speaker Spotlight: Gary May

Have you met Gary May? He’s one of our guest speakers at next Tuesday’s panel on Social CRM! Gary is the President of imacsweb, an interactive marketing and consulting service. His blog is pretty interesting as he is an expert in the automotive industry. Consider keeping an eye on his thoughts in the auto industry, […]

Feb. 21 Speaker Spotlight: Jon Ferrara

If you’re a geezer like me who has worked in tandem with sales, you’ll know what GoldMine is. If you don’t know what GoldMine is, that’s ok. The founder of GoldMine, Jon Ferrara, is also the founder of Nimble! Nimble is a social CRM program. If your company has a customer service team that also […]

Feb. 21 Sponsor Spotlight: SAP

The wonderful team at SAP are sponsoring our Tuesday, February 21 event on Social CRM. Please welcome them into the SMCLA family! As market leader in enterprise application software, SAP  helps companies of all sizes and industries run better. Today, SAP is on an innovation hyperdrive.  With a user-centric lens on Big Data, Mobility, Cloud, and […]

Feb. 21 Speaker Spotlight: Charles Miller

Chris here. Our fellow board member, Charles Miller, will be on our Tuesday panel on Social CRM. Don’t know what that is? Come by and learn more from the pros! We’ve changed venues – so please head on over to ING DIRECT Cafe LA on February 21! A leading Social Media practitioner, speaker and panelist, […]