Change of Venue: 2/21 Social CRM event now at ING DIRECT LA CAFE

Hello, fans and members! Please note our venue change! Our “Loving Your Customer: Social CRM” panel on Tuesday, February 21. The good people at ING DIRECT Cafe Los Angeles are graciously hosting us again, with all-you-can-drink sodas, coffees and teas, Continue reading

Truly Love Your Customers? A Top 10 Brand Relationship Guide – Guest Post by Charles Miller of DirecTV

Truly love your customers? Here’s your Top 10 Brand relationship guide. More and more, brands are focusing on how to build stronger relationships with their customers. While tools are important, they are only a means to the end. In keeping Continue reading