Feb. 21 Speaker Spotlight: Jon Ferrara

If you’re a geezer like me who has worked in tandem with sales, you’ll know what GoldMine is. If you don’t know what GoldMine is, that’s ok. The founder of GoldMine, Jon Ferrara, is also the founder of Nimble! Nimble is a social CRM program. If your company has a customer service team that also […]

Feb. 21 Sponsor Spotlight: SAP

The wonderful team at SAP are sponsoring our Tuesday, February 21 event on Social CRM. Please welcome them into the SMCLA family! As market leader in enterprise application software, SAP  helps companies of all sizes and industries run better. Today, SAP is on an innovation hyperdrive.  With a user-centric lens on Big Data, Mobility, Cloud, and […]

Change of Venue: 2/21 Social CRM event now at ING DIRECT LA CAFE

Hello, fans and members! Please note our venue change! Our “Loving Your Customer: Social CRM” panel on Tuesday, February 21. The good people at ING DIRECT Cafe Los Angeles are graciously hosting us again, with all-you-can-drink sodas, coffees and teas, as well as (my favorite) FREE PARKING! ING DIRECT Cafe Los Angeles is located at […]

Truly Love Your Customers? A Top 10 Brand Relationship Guide – Guest Post by Charles Miller of DirecTV

Truly love your customers? Here’s your Top 10 Brand relationship guide. More and more, brands are focusing on how to build stronger relationships with their customers. While tools are important, they are only a means to the end. In keeping with this time of year, the following list will seem very familiar to the best […]

Save the Date: 2/21 SMCLA Event on Social CRM

Congratulations to the people of the Superbowl! Now that that’s over, mark your calendars for a panel: Loving Your Customer: The Art & Science of Social CRM on Tuesday, Feb 21. at McCabe’s Bar & Grill [updated!] ING DIRECT CAFE LA from 6 – 10pm. Our very own Dr. Natalie Petouhoff will be moderating our panel […]