by Adam Bell | Nov 20, 2013 | Event Recap
It was the perfect mix for SMCLA’s November event: Experienced panelists, astute moderator, cool sponsors, hip venue (DIRECTV, of course!), plenty of food and wine, and a crowd rarin’ for advice about using social networks to deliver great customer service. Two... 
by Adam Bell | Nov 10, 2013 | Panels, Uncategorized
Want to be a pro at using social media for customer service? What techniques, platforms and measurement tools do top brands use? Can you apply these to small business? And how on Earth do you turn trolls into happy customers? Get the facts at SMCLA’s “Social Customer... by Adam Bell | Sep 17, 2012 | Guest Posts, Retail
Making Customers So Happy Together – Tips on Working with a Customer Service Team as a Social Media Pro Working in social media, the first thing many social media pros come to realize is the true depth of the relationship that needs to form between a corporate social... 